We value your feedback because it helps us provide the best service to meet your needs. If you believe we have done something you disagree with or missed something we should have done, you, your family, friends, or a support person can make a complaint.
You are also welcome to get help from an advocate or another support service to communicate with us or make a complaint. You can also view our directory of support organisations.
 Example image | Please let us know if we are doing a good job or if there is anything we can improve by clicking on the ‘Your Feedback’ tab on the right side of the screen. We place a high level of value on feedback from our clients and have a formal policy for dealing with any concerns or complaints. |
How can an Administration Order be reviewed?
If you or another interested person wants to have an Administration order reviewed, or have the Public Trustee removed as your Administrator, you need to complete a ‘Review of Order’ application with the Tasmanian Civil and Administrative Tribunal.
To make an application a medical practitioner, psychologist, neuropsychologist or psychiatrist may need to complete a Health Care Professional Report to determine if you are capable of making your own decisions.
Click here to contact the Tasmanian Civil and Administrative Tribunal
What to do if you have a complaint?
1. Contact your Public Trustee Client Account Manager
Contact your Client Account Manager first.
They will:
- try to resolve your concerns
- explain the issues in more detail
If you are not happy with their response, you can ask to speak with their manager.
2. Ask for an internal review
A manager will review your complaint. They may refer it to senior leadership or the CEO if needed.
You will receive:
- a written response to your complaint within 10 days
- an update if more time is needed
3. Contact us directly:
You can contact us at any time.
Phone: 1800 068 784
Email feedback@publictrustee.tas.gov.au
In writing to:
Risk & Compliance Officer
The Public Trustee
GPO Box 1565
Hobart TAS 7001
What happens after you make a formal complaint?
We will acknowledge your complaint by the next business day.
Then we will:
- review your complaint
- investigate the issue
- prepare a response
Within 10 business days, we will:
- provide a written outcome, or
- let you know if there is a delay and when to expect a response
External Dispute Resolution
If you are not satisfied with our response, you can ask an independent body to review your formal complaint.
The Ombudsman
You can contact the Ombudsman about our decisions and actions.
NAB House,
Level 6, 86 Collins Street
Hobart, TAS 7000
Email: ombudsman@ombudsman.tas.gov.au
Phone: 1800 001 170
Legal Profession Board of Tasmania
Contact the Board if your complaint is about our lawyers.
Level 3, 147 Macquarie Street
Hobart TAS 7000
Email: enquiry@lpbt.com.au
Phone: (03) 6226 3000
Clients and Families Safety
If your complaint or feedback relates to Clients and Families Safety, please visit Our Service Standards for more information about addressing concerns related to children, young people and vulnerable adults.
For a printable and accessible complaints form: Easy Read Version