2. How do you rate the Public Trustee in the service it provided to you in the preparation of your estate plan? a. The courtesy and helpfulness of our staff
Poor Below Average Average Above Average Excellent
b. The knowledge and expertise of our staff
Poor Below Average Average Above Average Excellent
c. The information provided helped me understand the processes involved in preparing my estate plan
Poor Below Average Average Above Average Excellent
d. Were the fees and charges to prepare an estate plan and/or estate administration explained?
Poor Below Average Average Above Average Excellent
e. The value for money in relation to the level of service provided
Poor Below Average Average Above Average Excellent
f. The allocated time was sufficient to prepare my documents
Poor Below Average Average Above Average Excellent
g. The office venue/environment
Poor Below Average Average Above Average Excellent
h. The quality of the phone connection: were you able to clearly communicate? (if applicable)
N/A Poor Below Average Average Above Average Excellent
3. Would you be happy to prepare your estate planning documents via the phone?
5. From your experience would you recommend the Public Trustee to others?
