The Public Trustee in Tasmania will be conducting its represented client survey.
We will be contacting a random selection of clients who are under a TASCAT administration order.
This survey will be from Wednesday, July 19 to Wednesday, August 9, 2023.
Feedback drives improvement:
Feedback is valuable to us as it helps us gain a better understanding of our client’s experience. It also helps us make improvements to our services and make better decisions to benefit everyone involved.
About the survey
We will be sending our clients a letter to inform them that we will be conducting a client survey.
We will call our clients via phone to ask them a series of questions about the services we provide. The survey will take approximately 15 minutes to complete.
Participation in the survey is voluntary.
If clients choose not to take part, they can simply decline to take part when we call.
If they do not want to receive a call they can contact us by Friday 14th of July 2023, to be removed from the call list. Clients or support people can call 1800 068 784 or email Marketing@publictrustee.tas.gov.au.
We are letting clients know:
- Participation in the survey is voluntary.
- They have the right to withdraw their consent at any time.
- Their responses will assist us in improving our client service.
- Responses will not be published in a form that will identify any individual participants.
- Their contact details will only be shared with the researchers for survey purposes.
Example of questions
- Are you satisfied with the way the Public Trustee manages your financial affairs?
- Are you satisfied with the way the Public Trustee communicates with you?
- Do you feel that the Public Trustee staff understands your needs?
- Are you satisfied with your client account manager?
- Do you find the Public Trustee to be accessible?
- Were you satisfied with the way the Public Trustee treated you when you first became a client?
Please note some questions may vary depending on your answers to previous questions.
Client privacy:
Myriad Research will oversee the survey. The Public Trustee and Myriad Research will keep our client’s personal information safe. Only their first name, phone number, and the branch code we have assigned them will be shared with Myriad Research. This information will be solely used to contact the client for the survey. Survey responses will not identify the individual client in any way.
For more information on our privacy policy please click here
More information:
If you would like more information about the survey, please speak to the client’s dedicated Client Account Manager. You can also contact the Manager of Personal Services or the Acting General Manager Trustee Services. You can reach these team members by calling 1800 068 784
Provide feedback:
If clients are not available when we call, they can provide feedback for our team or to their Client Account Manager, or fill out the form below.
Clients or their support people are welcome to use the form below to provide us with feedback.