In September 2024, the Tasmanian Government announced the Public Trustee will be restructured, with the commercial will, estate and trustee services currently provided to be transferred to the private sector.
We are conducting a brief survey among Public Trustee clients who currently receive support through an administration order or have appointed the Public Trustee as executor or substitute executor in their Will.
The purpose of this survey is to gather feedback from our clients and the community on the announcement to restructure the Public Trustee.
At this stage, there are no changes to our services, and clients do not need to take any action. It’s business as usual, and we continue to provide all services as normal.
For information on the Government announcement and the boards response please click here
Survey period: The survey will be from Tuesday 26 November 2024 to Monday 2 December 2024.
Your feedback matters:
Feedback is valuable to us as it helps us gain a better understanding of our client’s experience. It also helps us make improvements to our services and make better decisions to benefit everyone involved.
About the survey:
Myriad Research will contact clients by phone to ask a few questions. The survey will take approximately 5 minutes to complete.
Participation in the survey is voluntary:
Clients can refuse to participate at any time when they are contacted.
Client Privacy:
Both the Public Trustee and Myriad Research are committed to safeguarding client personal information. Only the client’s first name, phone number, and assigned branch code have been shared with Myriad Research for the sole purpose of conducting the survey. Survey responses will not identify individual clients in any way, ensuring their privacy and confidentiality.
For more information, clients or their support network can contact their dedicated Client Account Manager or our office on 1800 068 784.
Provide us with your feedback
Please use the form below to share your feedback on the announcement or any concerns regarding service impacts.