Service – Client service focus achieved by teamwork across the whole organisation

• We will take the time to listen to clients and understand their needs.
• We will deliver our services to our clients in a timely, accurate and caring manner.
• We will be approachable and accessible to our clients and proactively keep them informed.
• We will address clients’ concerns and ensure that identified issues are resolved.
• We will accept responsibility for following through on commitments given to clients.
• We will take responsibility for making prompt and effective decisions.
• We will help each other out by sharing knowledge and resources.
• We will work with each other to continuously review the way things are done and seek better ways of doing things.
• We will present ourselves in a professional manner.
• We will work together cooperatively to achieve the goal of excellent client service.

Respect – Personal and professional respect for each other and our clients

• We will treat everyone in a courteous, professional manner.
• We will respect confidentiality at all times.
• We will show empathy and consideration in our dealings with others.
• We will value diversity and respect difference.
• We will demonstrate good practice in people management.
• We will consult with people about matters that affect them directly.
• We will treat others the way we would like to be treated ourselves.

Integrity – Open, honest and ethical service delivery

• We will be honest and impartial in all our dealings.
• We will operate in an open and transparent manner.
• We will be receptive to the suggestions and contributions of others.
• We will make decisions in a fair and balanced manner.
• We will interact with everyone in a way that builds trust.
• We will be personally accountable for our actions.
• We will consistently keep our commitments and maintain confidentiality.