Mr. Lane* was a gentle-hearted man who had faced some health challenges. He was determined to stay in his own home as long as possible, and his wife, May, was able to help him. However, after May’s passing, Mr. Lane found himself struggling to navigate life alone, especially when it came to making important healthcare and financial decisions. With no other family to turn to, the Public Trustee and the Public Guardian were appointed to provide support.
After reconnecting with an old friend and reminiscing about the past, Mr. Lane found himself feeling reflective and evaluating what was important to him in life. When his Public Trustee Client Account Manager visited him to assist with some paperwork, he mentioned a heartfelt wish – to have a plaque for May’s burial site so he could visit her.
Mr. Lane had not been able to organise this on his own and longed to have a place where he could visit her. The Public Trustee were able to support Mr. Lane by arranging for a beautiful plaque to be created in May’s honour. It was a plaque that truly reflected how loved and cherished May was.
*Name changed for privacy
90% of clients are satisfied with how the Public Trustee treats them – Myriad Research, Independent Client Satisfaction Report 2024
Find out how our Supported Decision-making Guidelines are assisting our clients