Public Trustee

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Public Trustee represented persons client survey

The Public Trustee will be running a represented client survey from Monday 16 June to Friday, 11 July 2025.

We will be contacting a random selection of our clients who we support with a TASCAT administration order.

Why we’re doing this

Client and support people’s feedback helps us understand how we are doing and how we can improve our services. It helps us make better decisions to support our clients.

What to expect

  • We’ll send a letter to let clients and support people know about the survey.
  • A researcher will call and ask a few questions about your experience with the Public Trustee.
  • The survey will take about 15 minutes.
  • Taking part is voluntary – you can say no at any time.

Example of questions

  • Are you satisfied with the way the Public Trustee manages your financial affairs?
  • Are you satisfied with the way the Public Trustee communicates with you?
  • Do you feel that the Public Trustee staff understands your needs?
  • Are you satisfied with your client account manager?
  • Do you find the Public Trustee to be accessible?
  • Were you satisfied with the way the Public Trustee treated you when you first became a client?

Please note some questions may vary depending on your answers to previous questions.

Client privacy:  

  • A company called Myriad Research is running the survey.
  • We only give Myriad research the client’s first name, phone number, and an internal branch code.
  • They will only use this information to contact clients or their support people for the survey.
  • Survey answers will not include names or identify individual people in any way.
  • For more information on our privacy policy please click here

Questions or more information

If you have questions or want to talk about the survey, you can:

  • Call the client’s dedicated Client Account Manager, or
  • Contact the Manager of Personal Services on 1800 068 784 or via the contact form

Want to give feedback now?

If the client or their support person would like to provide feedback, they can either speak directly with their Client Account Manager or complete the feedback form below.

Feedback form 

    Are you satisfied with the way the Public Trustee manages your financial affairs or the affairs of a client under an administration order?

    Are you satisfied with the way the Public Trustee communicates with you or a client under an administration order?

    Do you feel that the Public Trustee staff understands your needs or the needs of a client under an administration order?

    Are you satisfied with your client account manager?

    Do you find the Public Trustee to be accessible?

    Were you satisfied with the way the Public Trustee treated you when you first became a client or when a person you support first became a client of the Public Trustee?

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