Annual Report shows Public Trustee putting clients first

The Public Trustee CEO, Todd Kennedy, says the Public Trustee is committed to providing Tasmanians with the best possible services and has welcomed the tabling in Parliament today of the Annual Report.

“The Annual Report shows just how hard we have worked to put our clients at the centre of everything we do and improve our services,” Mr Kennedy said.

“Key highlights this year include:

  • Developing a new Supported Decision-Making Framework that puts our clients at the centre;
  • Recruiting additional staff to reduce caseloads from over 150 to under 50 per client account manager;
  • Ensuring we have more staff in each region of the State and providing mobile services to people in remote locations;
  • Engaging more with key community groups and stakeholders; and
  • Completing 24 of the 28 recommendations from the Independent Review in 2021 (note an additional two recommendations have been completed since 30 June 2023).
  • Positive client and stakeholder survey results.

“The Public Trustee has helped thousands of Tasmanians with wills and estate planning. This year alone, we helped on average around ten people a week with their will and estate plans. However, half of all Tasmanians who passed away this year didn’t have a valid will and we will continue to encourage and help the community to plan ahead.

“I would like to thank all our staff for their hard work this year, it has been a team effort to continue improving our services.

“I would also like to acknowledge the support we have received from our client and stakeholder reference groups. They have helped ensure we stay on the right path and continue to put the client at the centre of everything we do.

“I would also like to acknowledge the support of our Board.”

Click here to view a copy of the Annual 2022-23

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