When Mick and Lorry lost their father last year, they were faced with the emotional and administrative challenges that come with managing a loved one’s estate. The Public Trustee team were able to step in to provide professional support with empathy and care.

Mick shared that from the very beginning, communication with the Public Trustee was clear, timely, and compassionate. Which helped ease the burden when everything felt overwhelming. He described the support as “prompt, concise and extremely helpful,” and said it was delivered with the care, professionalism, and empathy needed during such a sensitive time. In his words about his family’s Client Account Manager: “She is worth her weight in gold.”

This is just one example of how our people make a real difference. By handling the complex and often emotional process of estate administration with sensitivity and expertise, we help families focus on what matters most, remembering and honouring their loved ones.