Margaret, a Public Trustee client for just under a year, recently received almost $100,000 in back payments, thanks to the dedicated work of her Client Account Manager.

Before coming to us, Margaret hadn’t realised she needed to notify Services Australia when it was time to move from the Disability Support Pension to the Age Pension. Due to her disability, she wasn’t able to respond to the letters she received, and as a result, her payments weren’t adjusted. She went without the correct income entitlements for several years.

Her Client Account Manager took the time to go back through years of paperwork, identified what had gone wrong, and worked with Services Australia to submit a successful claim. Thanks to that support, Margaret has now received almost $100,000—restoring her financial security and giving her peace
of mind.

This is a powerful example of how the Public Trustee helps protect the rights and wellbeing of our most vulnerable clients, ensuring they are treated with dignity, respect, and care.

*Name and image have been changed for privacy